Tag: thoughts

Are we the worst kind of web user?

I’ve been thinking a lot lately about what a web snob I am.

Bad website design? Tweet about it. Difficult user interface? Toss hands in the air and refuse to proceed (probably Tweet about it). A friend’s recently released site not “up to standard”? Snigger quietly and feel superior.

I’m not the first, or the only guilty party. You only have to float around the Twitter streams of other online or web professionals for moments before you find criticisms and complaints.

But are we the only ones? Does our expert knowledge of the medium make us “bad” users?

Expert Infotech here in New Zealand have a shopping cart which gives you a “confirmed” message before the order process is actually complete. I bought a scanner through them recently and completely missed the final button in the process because I thought I was at the end – and the button wasn’t where I expected.

Expected is the key – as someone who analyses and provides feedback on design for interaction on a daily basis, I expected the button to be in a particular place and I missed it because it wasn’t there.

In another experience with a “bad” website design (by my standards) I struggled to find the “Contact” information for a company – I looked for something big, something in the footer, something on the right hand side, all in frustration.

It only took my “non-web” friend a glance to spot that the Contact link was actually near the top left of the page – the last place I would expect to look for that information.

Those outside our industry seem to persevere a whole lot more when dealing with a website, they’re not clouded by the judgements and expectations we have of a website – and lead perfectly fulfilling online lives.

These experiences serve as a reminder:

  1. Is “Best Practice" really best? Who says so? Do they apply for your user? Are you using your own preferences or assumptions? Challenge the rules.
  2. We all know how important user testing is – and how surprising the results can be. Don’t make assumptions about needs and habits, others may see the web differently. You are not your user.

As a web professional you’re likely to frequent many carefully and well designed websites so it can be a shock to stumble across something outside that bubble, it’s grounding to realise how small your web bubble really is.


Pictures uploaded to flickr don’t often get a lot of views (in my case) unless they are tagged or added to groups where people can find them. For awhile, they will have just one view, and I wonder who that person is who goes through each picture I post.

It’s probably not even just one person. What’s even cooler though is when someone completely random takes two seconds to remark on a picture and externalise their thoughts.

Sometimes I wonder how that person sees the picture, without the context I have from taking the photograph.

Plane Text

Just found a little tangential piece of writing from my last flight home from Wellington. I was bored of my games and had all sorts to write about, there was more to be written but this was all I managed in 45 minutes.

– – –

What is it about Wellington that always has me sad to leave?
Is it because time in Wellington is time on holiday? Is it leaving behind friends?

This trip, I stayed with close friends in Newtown to begin with. After the shuttle driver dropped me on Adelaide street instead of Rintoul street, I was glad to have built up a rudimentary idea of what was where. My rescuer, cab driver Mark, told me about street numbers and how if odd numbers were on your right then you were going “up” a street.

Laura and Antony (confusingly, nicknamed Ant or Ants like me), currently live at the higher end of Rintoul street, a little further to walk but worth the effort. Unfortunately not near Pranah cafe anymore, who do heavenly eggs and five-grain as part of their breakfast menu.

It feels a little bit like coming home heading to Wellington these days, and I’m glad Laura’s got room for me in her attic studio (probably previously the maids quarters).

Visiting Laura means sharing new finds in music and remembering high school adventures. This trip she reminded me that when we were fifteen or sixteen I was writing a novel for her, carefully filed in a purple plastic folder. The novel was (unsurprisingly) about a girl the same age as us, dealing with life – boys school, the usual. Laura used to be guardian of the folder, lending it out to the other girls at our school to read as new chapters were written.

My major literary influences at the time included heavy servings of Cleo and Cosmopolitan magazines, peppered with the less regular fiction novel and skim-read English assignment – so I really doubt that the writing was anything I’d be proud to share lately.

Laura lost the folder when it was lent to a “day girl” (someone who attended our all-girls school but who wasn’t a boarder in our 120 strong hostel) who never returned it. 

This story came as a surprise to me, as I’d completely forgotten about the book I’d been writing.

Apparently Laura remembers me as quite the writer, she also admitted feeling awful about the creative writing assignment we cheated on. She was really struggling with the assignment, for which we would gain NCEA credits; so I let her hand in the same piece I’d written.

In a school of 2,000 girls, there were multiple classes at any year level for most subjects, and we were in different classes so chances were slim that we would be found out. 

When we received our results, Laura gained an Excellence (the highest grade), and I was marked with Merit. How infuriating that we had proof of a flawed system but couldn’t use it for fear of being caught out ourselves.

RE: Friday Futon – Scuba Tanks

Link: RE: Friday Futon – Scuba Tanks

esbueno:

I bet the guy that invented the scuba diving tank was probably pretty stoked on himself and his freaking awesome invention. Probably so much so that he wanted to name it something equally as awesome like “The You’re Breathing Under Water, Natch Tank”, or “The I Just Opened Up 71% Of The Earth’s…

SCUBA – Self Contained Underwater Breathing Apparatus. He kinda did name it something awesome.